Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 



To start a return, you can contact us at sales@thecobblershop.co.uk If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@thecobblershop.co.uk


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
We do not accept returns on PERSONALIZED ITEMS unless they have been personalized with the wrong information supplies by the customer in which case we would endeavor to rectify the mistake.

  
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.